Am I alone in wondering why the Club continues to have arbitrary methods of allocating scarce FA Cup semi-final and final tickets? I want to relay my own experiences and provide suggestions that may be helpful to the Club or not as the case may be. I have held two season tickets for I believe 15 or 16 years, I have an old season ticket booklet from 2001 which seems like an antique now in it’s gaudy yellow jacket. I first went to the FA Cup final of Arsenal versus Newcastle United in 1998 at the old Wembley followed by other memorable finals at the Millennium Stadium in Cardiff and latterly the final against Hull City last year. Over this period I have attended several away fixtures and accumulated valuable away credits.
In recent years due to pressure of work I have been unable to attend away fixtures, the last being Wolverhampton Wanderers at their Molineux ground, where I was physically assaulted in a car park by a hostile group of Wolves fans, for having the temerity to wear my colours outside of the ground. I have enjoyed watching Arsenal away during the FA Cup and Champions League and found the support of the away fans always better than the home support in terms of volume and passion. How galling then, the fact that I missed my opportunity to register my interest for semi-final tickets this year and found out later that the allocation was oversubscribed in any case.
I had forgotten simply to do what all keen fans must have done within seconds of receiving their e-mail – reply! I was absolutely gutted. In fairness to Arsenal Football Club I later received an invitation to buy one ticket on a first come first served basis which I decided not to take up as I have had enough of attending such blue ribbon events alone, as this was my experience at last year’s final. It seems to me that the current method of allocating tickets is not about the loyalty of die hard Gooners who have attended games over decades in good times and bad. Money talks and is now the Arsenal mark of loyalty. It is quantity apparently that counts. But how is that quantity calculated?
I recall the North Bank Debenture issue in around 2004 I think, enabled fans to pay around £10K and secure the best seats in the planned Ashburton Grove Stadium. There was also a suggestion that they would receive first allocations of cup final tickets. Club level or Platinum members have even greater benefits for their £5K tickets. Exclusive dining prior to the game instead of a pie and a pint, access to away tickets and entry to the semi-final and final ticket draws. Yet I have calculated that over the years I have personally invested well over £35K into Arsenal Football Club by my continued support, but this cumulative spend counts for very little in the new Arsenal way of doing things.
So as a Gold member and holding two season tickets, I also have no right to take my partner to dine prior to the game. Apparently also I have no right to expect loyalty in return from Arsenal Football Club and receive one final ticket per season ticket owned over those who are “Johnny Come Lately” fans who probably don’t know who Patrick Vieira is, let alone being able to say like me that I shook his hand outside the Arsenal Board Room at Highbury after he had first arrived at Arsenal. Over the years I have travelled home and away to support this club. The highlight being the Champions League Final in Paris, for which I am very grateful.
So the question I would pose to Ivan Gazidis is, why is there no recognition of the fans who attend every home game season in, season out? How about we also add categories of Gold members who have held their season tickets for at least five, ten or greater than 15 years consecutively? Why is the loyalty to the club based upon the immediate magnitude of spend up front rather than cumulative over the years? My views are not based upon a feeling of being hard done by, but a genuine attempt to discuss why long standing season ticket fans should be given more in return for their loyalty than at present. However, I wager this blog will be seen as a cry of sour grapes rather a real attempt to solve a very difficult problem encountered with such a large fan base.