(Ed's note – Continuing from parts one and two of our end of season survey results, here’s the third part of five in total which we are running over the course of July)
What level of membership did you hold for the 2014/5 season?
Platinum 2%
Gold
27%
Purple
<1%
Silver
12%
Red 25%
Digital 12%
None 21%
None 21%? Ok, you have to give the club your email address, but just create a unique one if you don’t want to get bombarded with club spam. Then you can watch videos on Arsenal Player. It’s free you know.
Approximately how many home games did you attend this season (number only)?
Range 0 – 27 (All)
Average 8.4
That 0.4 is obviously to account for the time lost over the season with late arrivals, time queuing on the concourse for a hot dog either side of the interval and early leavers. Right?
If you're a season ticket holder and did not attend all the home games, what happened to your seat for the games you were unable to attend? Tick all which apply.
Sold it on Ticket Exchange 33%
Sold it privately 32%
Gave it to a friend 65%
It was left empty 13%
Left empty is always a shame, although sometimes it isn’t possible to shift your ticket (as we will see in the next question). One good initiative is the ability to produce a PDF e-ticket of a season ticket for individual matches for another member to use at £1 a pop. And that other member does not have to even be a paid up silver or red member. They just have to register with the club. They don’t get a card, but they do get a number. So it is getting easier once you know how and they get emailed the e-ticket without you needing to meet them to hand them a card or any of that inconvenient stuff.
If you sold your ticket privately or left your seat empty, why did you not use the ticket exchange system? Tick all which apply.
Game was not sold out so
Ticket Exchange was not available 17%
Game was too close so
Ticket Exchange was closed 28%
Don’t want to pay Ticket
Exchange admin fee 20%
Easier to sell it privately 59%
Other 12%
There really is no good reason Ticket Exchange should close such a long time before the game. Come on guys, this is 2015. Technology can handle it ok?
Do you think the method of allocating tickets for the Cup Final - based on away credits then a random ballot - was fair?
Yes 43%
No 31%
Don’t know 26%
Certainly can’t see it changing, and worst of all it’s like a self-sustaining elite when you get to about 20 plus credits. But wait…
Are you supportive of the idea of introducing "home credits" to encourage people to ensure their seat is used, which could then become an additional criteria for allocating tickets for Cup finals and semi-finals?
Yes 74%
No 7%
Don’t know 19%
But then, we get to the situation where the club does not offer Ticket Exchange because they do not sell out the stadium first, and that is the game you miss, and no-one takes your seat so you lose a “home credit”. It’s not a perfect science, this…
Are you more or less passionate about the game in general than you were five years ago?
More passionate 31%
Less passionate 27%
No different 42%
Familiarity breeds contempt?
Are you more or less passionate about Arsenal than you were five years ago?
More passionate 36%
Less passionate 16%
No different 48%
I’d say that having something at stake makes fans feel more passionate as opposed to going through the motions. Two FA Cups in two seasons is a damned good start.
Puma will be bringing out three new kits for the 2015/16 season. Does the fact the shirts will only be used for one season make you less likely to buy them?
Yes 43%
No 26%
Don’t buy replica shirts 31%
Good. The tide is turning against this particular evil empire. Home mens shirts can of course be bought with number and name on the back for about £12 if you know where to look!
What other factors will determine whether you buy the new replica home shirt - select all that apply?
Design
26%
Price
43%
Players we buy
9%
Performances on the pitch 9%
I won’t buy the home shirt 33%
Price is an obvious one, and probably ties in with many of the 33% who said won’t buy it. Design in an interesting one. When all is said and done, we are paying hard cash to become walking billboards for a Middle Eastern airline.
What other factors will determine whether you buy the new replica away shirt(s) - select all that apply?
Colours
26%
Design
51%
Price 43%
Players we buy
8%
Performances on the pitch 7%
I won’t buy the away shirt 39%
Design is the notably significant difference here. And certainly the away shirts are sometimes produced with the idea of a casual shirt rather than a team’s traditions. Declaration of interest here – I don’t wear the things.
Do you feel the atmosphere at home games has improved this season?
Yes
51%
No 49%
How does anyone measure something so subjective? It often depends what is happening on the pitch of course.
What has been the best atmosphere at a game this season (home or away)?
1. Manchester United (A) FA Cup
2. Liverpool (H)
3. FA Cup Final v Aston Villa
4. Manchester City (A)
5. Tottenham (H)
Fair play to the 9,000 that made the Monday night trip to Old Trafford (and the club for helping them get back). With Wembley (rather like home games), I think it’s often a matter of where you sit. The Upper Tier can often feel like a morgue even when the fans downstairs are singing their hearts out. Time for some stadium acoustics analysis and recommendations? Er, thought not.
Do you think Arsenal should trial a safe standing section (as seen in Germany) at Ashburton Grove?
Yes 79%
No 10%
Don’t know 11%
Given their willingness to instigate the very reasonably priced Young Guns section, I think the club would go with this if legislation changed. We watch and wait.
Do you believe a safe standing section would improve the atmosphere at the ground?
Yes 80%
No 8%
Don’t know 12%
No brainer this one. No – 8%? What planet are these people on?
Would you personally prefer to watch games from a safe-standing section?
Yes 54%
No 28%
Don’t know 18%
Huge and significant majority here. The appetite is certainly there for it, and anyone that attends away games is effectively doing it already.
Who have been the best opposition fans this season?
1. Borussia Dortmund 51%
2. Crystal Palace 27%
3. Galatasaray 7%
4. Anderlecht 5%
5. Besiktas 5%
Hats off to our German friends. They never fail to deliver.
Best chant heard this season?
1. Alexis Sanchez Baby
2. What Do You Think of Tottenham?
3. Oooooooo-Ospina!
4. 49, 49 Undefeated
5. It’s Happened Again...
6. 3-0 and You Can’t Get Home (to Stoke)
I think if more people had remembered the Stoke chant it would have been number one, but one easily forgets such brilliant moments over the course of the season. Football can be hilarious… and downright cruel.
Which is the best banner seen at Arsenal this season?
1. The Cannon (as seen at Cup Final)
2. 49 (crowdsurfer)
3. In Arsene We Trust
4. Coq Blocked
5. Mia san Arsenal (German Gooners)
6. Gay Gooners
Coq Blocked is a nod to the old days and gets my vote.