Did you have admission problems at the stadium on Sunday?

Another electronic ticket shambles at Arsenal?



Did you have admission problems at the stadium on Sunday?

Did yours work for the Stoke game?


Remember the electronic ticket fiasco at the Ipswich game in 2011?

Well we are hearing that there was a similar problem at the Stoke match on Sunday whereby possibly over 100 fans who had bought seats online found their membership cards were not activated. A huge queue at the box office resulted in paper tickets being handed out to those affected, with many predictably missing a significant proportion of the match.

AISA is trying to collect accounts of what happened from those affected so that it can take up the issue with the club by representing those supporters affected and ensuring that this problem does not re-occur in the future.

If you were affected please email details of your experience to [email protected]


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9
comments

  1. Jason B.

    Sep 29, 2013, 0:59 #39824

    Personally,I leave the food outlets well alone. A complete rip off, I buy my hotdog/burger from Fat Harry or one of the other excellent food stalls outside the emirates. Far cheaper, better tasting and value for money all round.

  2. BADARSE

    Sep 28, 2013, 18:24 #39822

    It's become a culinary debate! What I can offer younger Gooners, older ones should know this by now, is that it has always been this way in England. We are a nation of slaves after all, so treat the people with contempt as they are not worth any consideration. I have just returned from Marseille and the courtesies extended to patrons is amazingly different. You do get exceptions of course, plus there has been an improvement over the last twenty years but it's still very poor. We have to be dragged kicking and screaming into a class act. Of course in other countries waiters and food operatives are treated as reasonable professions, here we pay people minimum wage and treat them as a lowlife, we get what we deserve.

  3. BadArse's Boyfriend

    Sep 26, 2013, 23:11 #39771

    Lol @ theo's bikini-line comment.

  4. ppp

    Sep 26, 2013, 17:37 #39757

    @Alsace - I aggre with you but would question if the emirates was ever much cop on the food front. I remember paying an absurd price for burger and chips on the opening day and despite the hype about the quality I thought it very average. I do agree that the standards have dropped even lower from there and given the amazing price of a season ticket (or ordinary match ticket) they really need to do something about it. Of course I instantly started going for the outlets around the ground and I don't even buy beer at the stadium anymore. There must be thousands like me and you that don't bother with the emirates stuff so that's something they simply have to change if they want to maximise takings - or maybe not, perhaps they couldn't give a toss as you say...

  5. Alsace Lorraine de Totteridge

    Sep 24, 2013, 23:41 #39658

    PPP. Re the food ( and I am talking about the concourse outlets) we have the double whammy of two or three traditional english forces. If you build something nice, english management will be prepared to manage it nicely for a very short period before they start letting standards drop off, because they cant be arse(ne)d. Then we have the tendency of the same management to serve english people any old swill and expect that they will still buy it. Then you have the club extracting large amounts of money for the food concession, leaving the concessionaires with no choice but to charge large amounts of money for not very good food. Gone are the palatable chicken or fish and chips and in are burgers at two to three times the price of the genuine fast food article. THE CLUB SEE US AS EXPENDABLE CASH COWS. That ethos oozes from every pore of the corporate body. Devoted slaves need only pigswill to sustain them, so they reason, no doubt as they don Marie Antioinette style powdered wigs for the day shift at Highbury House. Well in this case, I am happy to buy my food before the game at vaue for money places-you know Waitrose,M&S,the Savoy Grill, Simpsons or any of the independent food outlets around the ground. The standard of catering reflects with perfect clarity the contempt which the club has for the supporters. Why should they bother to get it right when the decision makers are eating in the Diamond Club. The bondholders restaurant in the all seater North Bank stand was good, but of course such an institution was brushed aside for the new stadium.

  6. JM - LONDON

    Sep 24, 2013, 22:17 #39657

    Didn't make it Sunday, sorry. I was north of the border and actually went to see Celtic as a one off - absolutley dreadful in every respect by the way. If the AISA are going to take up some issues with the club, could they then politely ask where this years membership packs are please?. In the last several years (one exception) I always end up chasing the club up, one year into November??. It's not like I even want the blasted thing, it's those 'younger' people around me who like the novelty.

  7. ppp

    Sep 24, 2013, 21:12 #39656

    @Stewart - this is a great point! How many times have we heard what a fantastic stadium the emirates is and how wonderful the food options are.. They are appalling! Half the time there's nothing there - and what you do get is ridiculously priced, stale, nasty and sloppily prepared by the underpaid staff. I preferred the stuff at Highbury which was cheaper and more standard. Given all this talk of commercial revenue and maximising blah sales blah I would fully support the club if it did some sort of deal with macdonalds or kfc or any-f******-one and got some more standard fast food into the billions of outlets around the concourse. It must be possible!

  8. theo's bikini-line

    Sep 24, 2013, 15:20 #39655

    I did!! A steward asked me if I had been smoking cannabis and I denied it - even though I had been!! (Oh, so it's not that kind of admission problem you were after?)

  9. Stewart

    Sep 24, 2013, 11:59 #39651

    No problems getting in but the usual shambles at Half time in terms of the catering. On each occassion this season the shelves have been bare in terms of hot food. Personally I do not care as I only ever purchase a hot drink but it seems imcompetent to miss sales opportunities particularly given the mark up charged on what I think reseembles a pizza. It is common to see people loaded the pizzas into the oven during half-time. This week the fridges and staff were going to the back areas to get drinks for people.